My Account

Flexibility at Your Fingertips

Everything for your Tidal Wave Clean Club membership in one place. Check your plan, find your recharge date, get a receipt, or make an update. Pick what you need below.

HOW CAN WE HELP WITH YOUR ACCOUNT?

Have the phone number on your account ready. We use it to verify your account for everything except changing your plan.

WHAT PLAN DO I HAVE?

Find your current wash plan
MY RECHARGE DATE

When will I be billed next?
GET A RECEIPT

Copies of your monthly charges
UPDATE CREDIT CARD

Change the card we charge
CANCEL MY PLAN

No contract, cancel anytime

Still need help?

Our team is happy to help with anything on your account.

Chat Contact Call

MEMBERSHIP & ACCOUNT FAQS

Answers to the most common questions about your Tidal Wave Clean Club membership.

  • Visit https://myaccount.tidalwaveautospa.pro and log in using your phone number on file.
  • Under My Vehicles, select View More for the vehicle associated with your plan.
  • Select Cancel Plan.
  • Review your vehicle details and any available downgrade option.
  • If you do not wish to downgrade, select Confirm to cancel.

Please note: Your cancellation is processed automatically. You may continue washing until your next scheduled recharge date.

  • Log in at https://myaccount.tidalwaveautospa.pro.
  • Under My Vehicles, select View More.
  • From here you’ll find your current plan, membership start date, RFID tag number, and, for monthly plans, next payment date.

  • Log in at https://myaccount.tidalwaveautospa.pro.
  • Select the My Account tab at the top of the page.
  • Scroll to Payment Method Information and select Payment Method.
  • Select Update Payment Method and enter your updated information.

Please note: Your updated payment method is saved automatically.

  • Log in using your phone number at https://myaccount.tidalwaveautospa.pro.
  • Select My Account at the top of the page.
  • Scroll to Payment History and select it.
  • Find the transaction and select View Receipt.
  • Print or save the receipt for your records.

  • If your phone number is not recognized, we may not have the correct number on file or there may have been an error when it was entered.
  • Call Customer Service at (706) 558-6500 from (8am-7pm EST Monday-Friday and 8am- 2pm EST Saturdays)
  • Outside those hours, use our contact form to request assistance.

  • Your online cancellation is processed automatically, and wash access continues until your scheduled recharge date.
  • If your recharge date is approaching and you have questions about your cancellation, call Customer Service at (706) 558-6500 from (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays)

  • Call Customer Service at (706) 558-6500 from (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays)
  • Our team can review your account and refund request.

  • Contact Customer Service at (706) 558-6500 from (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays)
  • You can also submit a request through the contact form

  • To change your wash plan, select the Change “My Plan” tile above.
  • Fill out the form for the preferred plan to change over to. You will receive a confirmation via email once the plan has been changed over.